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At U.S. Bank, our Five Star Service Guarantee means that every teller, every loan officer, every manager and every employee is committed to responsive, respectful, prompt and helpful service. The Five Star Service Guarantee means putting your needs first and foremost. It means focusing on what you need to maximize your business or personal financial management. It's our promise - to change forever what you expect from a financial institution. And it's a promise WE GUARANTEE!
Our pursuit of excellence crosses all areas of the bank. Every department within U.S. Bank has developed and adapted its own set of Five Star Service Guarantees. So it is true when we say every business, every employee, every day delivers the highest level of customer service in the industry.
- Available 24 hours a day, 7 days a week
- Respond to e-mail inquiries within 24 hours
- 24-Hour Bankers will be available 24 hours a day, 7 days a week
- On line account information will be accurate
- Transactions initiated on line will be processed in a timely and accurate manner
At U.S. Bank, we have initiated a series of programs to give our employees both the incentive and the opportunity to bring you the best customer service.
Our employees are recognized and rewarded for their outstanding efforts. To show them how important their contributions are in delivering the highest level of quality service, selected employees are recognized with the prestigious Circle of Service Excellence award.
We believe the best ideas come from the people who see the inner workings of the bank every day. We encourage our employees to develop new initiatives, through the Bright Ideas program, that enable us to continually improve our service delivery and operational efficiency.
Our employees take great pride in backing all of the Five Star Service Guarantees. That is why we have established one single number they can call to report any problems or issues, from an ATM that is not working to a billboard needing repairs.
All of these efforts are done to insure we are exceeding our customer's expectations every day. We continually solicit valuable customer feedback. That makes you the true judge of our progress.
There is an enthusiasm and commitment at U.S. Bank that you won't find anywhere else. For our employees, customer service is more than a goal; it's a way of life. While some banks talk about great service, U.S. Bank guarantees it.
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